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Kindness— a word many have long associated with “softness” or “weakness.” As research on kindness continues to emerge, views around this topic in the workplace are evolving. Kindness is defined as being compassionate, considerate, and caring for others without the expectation of receiving something in return. According to the Random Acts of Kindness Foundation, kindness in the workplace can lead to improved mental health and overall well-being by reducing stress, anxiety, and burnout. A culture of kindness can positively impact work-life balance and employee feelings about work. Not only can kindness efforts improve employee health, but they can also lead to a more engaged, productive, and happier workforce.

Alternatively, work cultures that are considered “unkind” or even “toxic” can negatively impact employee well-being, job satisfaction, and organizational effectiveness. A work culture that is disrespectful, noninclusive, unethical, cutthroat, and abusive can lead to a greater negative impact on employee mental and physical health, resulting in a 35% increased chance of suffering from a major disease. On top of that, 56% of U.S. workers report that their direct supervisor is mildly to highly toxic, and one in five workers report leaving their job due to unkind work environments, according to Psychology Today.

Kindness matters. Compliments, recognition, and praise increase feelings of fulfillment, improve self-esteem, and elicit positive emotions, according to research. Positive emotions are as contagious as negative emotions. To cultivate a culture of kindness, consider the following four strategies.

Four Strategies to Spread Kindness at Work

1. Lead by example: When leaders set the tone and model desired behaviors within the workplace, other employees are likely to follow suit. Leading by example can include setting expectations for work-life balance, establishing appropriate work boundaries, fostering workplace camaraderie, and using communication best practices. However, it is not only up to the organization’s leadership. To make an impact, all employees should maintain some level of responsibility to lead by example.
   
2. Recognize achievements and strengths: Recognizing employee and co-worker contributions can foster feelings of appreciation and respect. Leveraging strengths and celebrating successes can help increase trust and result in a sense of belonging and loyalty.
   
3. Communicate courteously: Actively listening, being open and honest, and using empathy are communication skills that support a kind culture. Positive communication can lead to more committed, satisfied, and productive employees.
   
4. Express gratitude: Showing authentic appreciation to co-workers can be a meaningful way to connect. Saying “thanks” and acknowledging the “little things” are small acts of kindness that can go a long way.

Feeling valued and appreciated is something every employee wants to experience at work. With a focus on simple and effective strategies to spread kindness within the workplace, improvements in culture and employee health and happiness are possible.