About Crossover Health

Crossover Health is a leader in delivering value-based hybrid care. The company’s national medical group delivers—at scale—Primary Health, a proven care model driven by an interdisciplinary team inclusive of primary care, physical medicine, mental health, health coaching, and care navigation. With a focus on wellbeing and prevention that extends beyond traditional sick care, Crossover builds trusted relationships with its members and flexibly surrounds them with care—in-person, online, and anytime—based on the member preference.

Combining a sophisticated approach to data analytics that incorporates social determinants of health, Crossover delivers concrete results and measurable value for employers, payers, and most importantly, members. Together we are building health as it should be and engaging a community of members to live their best health.

A Flexible Care Model to Simplify Employee Healthcare

No matter your industry or the distribution of your workforce, Crossover Health can partner with you to build a healthcare solution that works for your employees. Our proven Primary Health model is designed to meet the changing health and wellness needs of your employee population over time.Here’s how we have partnered with one company over the last three years to evolve our offering to meet their employee healthcare needs:

The Building Blocks of Primary Health

At Crossover, your employees develop an ongoing relationship with an interdisciplinary care team they can trust. Together, we address their health history, environment, and unique circumstances that affect your employees’ complete wellbeing. Crossover doctors, clinical providers, and Care Navigators work together—which means we can easily collaborate as a team. And, if they need care outside of Crossover, we’ll help with that every step of the way. We see how health should be—connected, affordable, without barriers, and all in one place.

Whatever concerns your employees may have about their health or wellbeing, a primary care doctor will take the lead. Crossover Health offers a full range of primary care services, from preventive care and screenings, to sick visits, community resources, and the treatment of minor injuries.

Our care teams include a certified physical therapist to support bone, joint, and tissue health. They work closely with Crossover chiropractors and fitness coaches to diagnose and treat MSK conditions, reduce pain, and improve function.

Working with the Health Coach and Fitness Coach on their care team can help your employees get positive results that last. Whether they want to improve diet and nutrition, stick to a tailored fitness plan, quit smoking, or find the right work/life balance, Crossover coaches have the expertise that will help employees set realistic goals and stay on track as they work together to reach them.

Mental health is just as important as physical health. Our mental health providers—psychologists, therapists, and social workers—are qualified to treat a wide range of conditions and disorders that affect emotional wellbeing.

The healthcare system is complex. It’s common to feel overwhelmed by insurance paperwork, complicated billing, specialist appointments, and finding the right facilities for labs or imaging. If your employees need care outside of Crossover, a Care Navigator makes getting it simple, because they know how the system works and how to manage all of the moving parts.

Outcomes Based Research

Crossover Health’s Primary Health Model Delivers Hybrid Care with Remarkable Outcomes

The future of employer-sponsored integrated care can’t be served by a virtual-only or geographically constrained approach. Instead, it demands an evidence-based and fully integrated model that delivers care across in-person and virtual settings.

Crossover Health, a leader in delivering value-based hybrid care, recently published a study, “Getting From Hype to Hybrid: Employees Deserve Integrated Care” seeking trends among visits to providers across an 18-month period.

Key findings include:

• For primary care, virtual visits accounted for over a third (39%) of all visits.
• Nearly 9 in 10 patients started with an in-person primary care visit.
• For physical medicine, virtual visits accounted for 20% of all visits.
• Approximately 25% of patients received at least some virtual care.
• For mental health, virtual visits held steady as the dominant mode of care, accounting for nearly 75% of all visits.

Crossover Health’s Measurement-Based Response to the Mental Health Crisis Proves Effective

A recent study concludes that measurement-based care will be the most effective therapy for addressing our nation’s mental health crisis. It empowers patients, gives providers real-time, actionable feedback, and forms a patient- provider alliance during the course of therapy—all of which positively impacts health outcomes.

Key findings include:

• Crossover’s average time to see a mental health provider is 6.6 days vs. the community average of 48 days.
• Only 14% of mental health providers in the community use a measurement-based approach to care vs. 100% of Crossover Health providers.
• Crossover providers were able to achieve significantly better overall mental health outcomes than community providers in an average of just over six visits.

Crossover Health’s Team-Based Care Proven to Address Referral Management Challenges

The process of managing specialist referrals has long been a source of pain—and rising costs—within the healthcare system. What’s the solution? Crossover Health—a leader in delivering value-based hybrid care—recently published a case study, “Cracking the Code on Referral Management.” The study highlights the value of a team-based care model in helping to reduce the rate and cost of specialty referrals, while improving overall patient satisfaction.

Key findings include:

• Crossover members who received care via the team-based Primary Health model were referred to specialists 22% less than those who received care in the community.
• Overall costs were 17-30% lower than in the community, significantly reducing referral costs for self-insured employers.
• 82.3% of patients requiring specialist care waited less than 10 min at their medical appointment before seeing the referred specialist.